PayByLink

Remote Card Payment.

Explanatory Notes on its Working.

There are no PayByLink links on this page.

This information is provided for those who have not met this system before. The first comments are general. It is a good system, and secure, but can be frustrating to use. For guidance on entering data to the form please see the centered text further down this page. Changes to the fine detail regarding the data needed take place from time to time and I change the notes on this page as I become aware of them. I can see when problems arise and I will contact you. It is not unusual for banks to block significant international transactions and it needs a phone call from the account holder to clear it.

I have cancelled the contract for my phone line connected card terminal. I now have a 'Virtual Terminal'. As you might expect, this is a function of my computer, indeed, any of my computers. (If you are unsure what an 'invoice' is, just think of it as a bill.) This page is about PAYMENT and if information relating to DELIVERY to an address other than the registered address of the cardholder is entered the transaction will surely fail.

My card transactions are conducted over the internet via secured connections.

• The 'PayByLink' automated system provides a link to a secure private online payment page. The page is on a secure site maintained by my card services supplier, Cardsave. Cardsave is part of WorldPay.
  
  
• It is a Payment page that is generated for me by Cardsave when I have entered a reference and other details via my link to Cardsave. (Clients cannot place an order through it.) The page is on the Cardsave server.
  
  
• My client (you) will be able to enter card payment details via the linked online page. When the transaction is confirmed after pressing the 'Submit' button (almost immediately) I am notified by email by the PayByLink system that payment has been made. If the goods have not already been sent, this is the signal for me to send them. (I am also informed of failed payment attempts.)
  
  
• Just as when you pay by card over the phone to an automated service, the system issues an 'AuthCode' number that you may like to note. You can print this page but it is not recoverable if you navigate away from it. Cardsave do not send you a receipt or produce a 'printer friendly' pop up. I will print a card transaction receipt to send with the goods and I can email one in pdf format at any time if you request it.
  
  
• An 'AVS policy' failure is usually down to unmatched address info. Try leaving those fields blank, they are optional. If you are not in the UK leave the 'Post Code' field empty. (Do not enter an all digit 'zip code'.) MasterCard tends to give AVS trouble with overseas clients. Please contact me if your transaction gets declined. I am able to see which fields caused trouble and there are ways that I can enable the transaction without your having to give me full card details. Red boxes and crosses show omissions. Green ticks are a distraction and indicate nothing of any consequence. No data is checked until the form is submitted. (Don't blame me, I didn't write the software!)
  
  
• If you should get a page with a red box and a message similar to this, "ERROR 2348 Invalid PaymentLinkUID", please try again before contacting me. It happens only rarely and may be because of data corruption.
  
  

I instruct the PayByLink system to create the page with details of the transaction and it emails the link to me. I copy the link to my emailed reply to my client (you). The system can also email the link direct to my client (you) but this has not proved to be 100% reliable. Its probably down to finger trouble or some other error at my end! There are, however, other possible causes and I've decided not to use this facility for the moment.

I provide the link when an order has been made and there is a known amount to pay! I will have provided a reference (usually an invoice number, but sometimes the account number, and surname) brief details of the goods and services to be supplied and the amount to be paid. Its is also crucial that email contact is maintained. Without it the link will not arrive. Do not change the subject line or your mail account when you make a firm order following an enquiry. Please take steps to ensure that mail from me does not get deleted as 'spam'. There can be difficulties with 'borrowed' email facilities.

It is no longer necessary to settle invoices by sending card payment details to me. Accounts can also be credited by card payment using the same system. (Please note that the 'Account Number' that I refer to above is my client's account number with me and has nothing to do with direct bank to bank credit transfers (BACS or FPS). My bank details for this type of transaction are now on my invoices.)

Phoned orders can be processed as before if desired, and I am given card details, but the paperwork will be different. I will offer the option of paying via the internet as above.

I am able to recover and use payment information from transactions performed in the previous 12 months. This information is stored on the Cardsave server, not on my computer. I do not see full payment details. Returning clients who have paid via PayByLink in the previous 12 months will be charged as before unless they have informed me of another preference

Visitors are be able to pay by card. I am able to enter the details via the secure web link.

The IMAGE below is that of the page you will be taken to.
It is NOT active.
I have provided it solely for the purpose of information
so that you may be prepared to fill in the boxes.
If you make any mistake the transaction will fail
but you can try again.
When the transaction has been processed just close your browser or navigate away.

Only the starred boxes are obligatory.
Use the mouse or 'tab' key to navigate. (The 'enter' or 'carriage return' key will submit the form.)
Green ticks have no significance! Red crosses indicate missing data. No data is checked until the form is submitted.
Type the cardholder's name into the 'Name on Card' box.
The first line of the address is important. Not not enter your name. It may cause the transaction to fail.
If you enter a UK address your UK postcode is required.
If in doubt leave all the address boxes empty. If you have trouble, clear all the un-starred boxes.
However, some card issuers do require these fields. Take great care when filling them in!
The Security Code (CV2) is the three digit number on the signature strip of your card.
I only get to see the name, and address details if you complete them,
incomplete card info, and your ip address!
I will have entered the amount and 'Order ID'.
The 'Order Description' could well be for something other than recorder music.

There is no 'shopping cart' on my site. There could be, but I want to maintain the strong element of personal contact I have with my clients. Most people want advice or reassurance in the selection of recorders and music and I will continue to be able to provide this when it is requested. Please note that you can get a good idea of my stock situation from this file. As before, orders can be placed by email or phone, but payment will be much easier.